I need to clear out my parent’s home for their move into assisted living. What documentation do I need to engage you? 

If you ask us to coordinate a job in a home other than your own, we will need to see a valid Power of Attorney. In the case of clearing a deceased estate, we will need to review their will, see a grant of probate, or seek instructions from the executor (if this is not you). Please contact us to discuss your situation, and we’ll outline the steps we need to take together.

I am downsizing my home. Can you pack and distribute our belongings to several locations for me?

Yes—we can arrange for your household goods to be packed and delivered locally, interstate or overseas to your nominated destination. All you need to do is reach out, and we can discuss your requirements.

We live outside of Melbourne. Can we liaise with you remotely while you help us relocate our home?

Absolutely. We have a number of interstate partners to help assist us with your relocation. We will be your central point of contact to arrange logistics and communicate with you at every stage. You’ll have one dedicated Handled with Care move coordinator on your team from beginning to end.

I am moving from Bayside to another Melbourne City Council area. Can you still help me move?

Our catchment area is broadly South East Melbourne, predominantly within the following council areas: Glen Eira, Bayside, Kingston, Stonington, Port Phillip, Melbourne, Yarra, Boroondara, Manningham and Whitehorse. We occasionally service clients outside these areas if they are moving to or from a property that falls within our catchment; however, this will depend upon the job requirements.

Can you donate our unwanted belongings to charities on our behalf?

Giving unwanted items a second life contributes to a kinder, greener planet and benefits others, too!  We can donate items on your behalf as part of our tailored services. 

Handled with Care works with several not-for-profit charities that will happily take appropriate household goods and personal items. We also try to rehome items directly to people in need where possible.

Do you ship overseas and interstate?

Yes, we can arrange that for you as part of our personalised service offering.

Can you help us prepare our property for sale?

Yes! We can coordinate tradespeople, arrange garden or household maintenance, comprehensively clean and style your home, and even liaise with your agent to ensure the house looks its best before every inspection. 

All you need to do is reach out via the Contact Us page, and we can discuss your needs.

Do I need to take out insurance?

Handled with Care holds its own public liability insurance, as do our suppliers. Although we take extreme care to protect your personal belongings, we highly recommend you take out or review your insurance for peace of mind.

Will I be able to talk with the same person throughout my job?

At Handled with Care, we understand the value placed on having someone who understands your situation and needs, avoiding ‘being passed around’ or left feeling unsure when you need support. 

That’s why if you engage Handled with Care to coordinate your relocation or clear a property, you will have a single, dedicated point of contact to look after you throughout your journey, answer your questions and provide personalised care and direction.

Is there a set fee for your services?

We have found that every situation is different—you may need help decluttering before selling or clearing a loved one’s estate. You might be relocating to assisted living or moving your family. Some jobs require more external assistance, time, and one-on-one guidance than others. 

Before quoting, we book a chat with you to establish your needs and tailor a package of services to suit. Our consultations are obligation-free, and our rates are comparable to the high level of service offered.